REFUND POLICY

LumiHome LLC is committed to providing customers with a safe and transparent shopping experience. If you are not satisfied with your purchased cabinet storage rack, we offer a return policy under the following conditions:

I. Scope of Returns

Returns are accepted in the following situations:

Product has quality issues or is damaged during shipping.
Incorrect product or model received.
Product is unused or does not affect resale.
Customer dissatisfaction due to personal reasons (within the return period).

II. Return Time Limits

Returns can be requested within 30 days of order receipt. Returns will not be accepted after 30 days (except for quality issues).

III. Product Condition Requirements

Products must be in basic integrity.
Accessories, packaging, and instructions should be as complete as possible. Severely damaged or unsaleable products may affect the refund amount.

IV. Opening Instructions

Opened returns are supported. Returns are still possible as long as the product has not been obviously damaged by human intervention. We understand that customers need to check the product quality and size compatibility before actual use.

V. Return Address

Address: 9840 Red Mill Rd, Birmingham, AL 35215

Phone: 8305422744

Email: jenifer@lumihome.cc

VI. Refund Policy

Refunds will be processed within 3-5 business days after confirmation of receipt. Payment will be returned to the original payment method. Shipping costs will be refunded based on the specific circumstances (full refunds are available for quality issues).

VII. Return Shipping Costs

Product quality issues: Shipping costs will be borne by our company. Returns due to personal reasons: Return shipping costs may be borne by the customer.

VIII. Contact Us

Tel: 8305422744

Email: jenifer@lumihome.cc

LumiHome LLC adheres to fair and transparent after-sales principles, ensuring your peace of mind when purchasing cabinet storage rack products.